Return & Refund Policy

At The Crochet Hub, every product is thoughtfully handcrafted with care and attention to detail. As many of our products are handmade or made-to-order, we do not accept returns once an order has been delivered.

Returns

We do not offer returns on any of our products.

Please ensure you review your order carefully before completing your purchase.

Exchanges

We only offer exchanges in the following circumstances:

• You receive a damaged product.
• You receive a defective product.

To be eligible for an exchange, you must:

• Share a complete, uninterrupted unboxing video showing the package being opened from its sealed condition.
• Clearly capture the damage or defect in the product.
• Raise your exchange request within 24 hours of receiving your order.

Requests submitted after 24 hours of delivery may not be accepted.

Important Conditions

Please note that exchange requests cannot be accepted if:

• An unboxing video is not provided.
• The video is edited, paused, or incomplete.
• The product has been used, washed, altered, or damaged after delivery.
• The damage is due to misuse, improper handling, accidental damage, or normal wear and tear.

Refunds

As we do not accept returns, refunds are not applicable.

If your exchange request is approved and the same product is unavailable, our team will contact you to discuss a suitable replacement or an appropriate resolution at our discretion.

Contact Us

If you receive a damaged or defective product, please contact us within 24 hours of delivery with your order number, clear photographs of the product, and the required unboxing video. Our team will review your request and assist you with the exchange process as quickly as possible.